Privacy policy

At Trémont, we value your trust as much as we value precision in our timepieces. Protecting your personal information is a responsibility we take seriously, and this Privacy Policy explains how we collect, use, and safeguard the data you share with us.

Information We Collect

When you engage with our website or purchase a watch, we may collect:

  • Personal details such as your name, email address, phone number, and billing/shipping addresses.
  • Payment information, processed securely through our payment providers (we never store full card details).
  • Order history and communication records relating to your interactions with us.
  • Website usage data, such as cookies, IP address, and browsing activity, to improve your shopping experience.

How We Use Your Information

We use your information to:

  • Process and fulfil your orders.
  • Provide customer service and respond to enquiries.
  • Send important updates about your order or our services.
  • Share marketing communications (only if you have opted in).
  • Improve our website, products, and services.

We will never sell or rent your information to third parties.

Sharing Your Information

We only share your data with trusted third parties where necessary to operate our business, including:

  • Payment processors (e.g., Shopify Payments, PayPal, Klarna).
  • Shipping partners to deliver your order.
  • Marketing and analytics tools (e.g., email platforms, website analytics).

Each partner is required to handle your data securely and only for the purposes agreed.

Cookies

Our website uses cookies to enhance your browsing experience and analyse website performance. You can control or disable cookies in your browser settings, but some features of the site may not work as intended without them.

Your Rights

Under GDPR and UK data protection laws, you have the right to:

  • Access the personal data we hold about you.
  • Request corrections to inaccurate or incomplete data.
  • Request deletion of your data (where legally permissible).
  • Opt out of marketing communications at any time.

To exercise these rights, please contact us at info@tremontofficial.com.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described above, comply with legal obligations, and resolve disputes.

Security

We implement appropriate technical and organisational measures to safeguard your information against unauthorised access, alteration, or disclosure.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the “last updated” date.

Contact Us

If you have any questions about how we handle your personal data, please reach out to us here.