Warranty

At Trémont, every timepiece is crafted with precision, care, and respect for the traditions of watchmaking. We stand by the quality of our work, and to give you complete peace of mind, each watch comes with a one-year international warranty from the date of purchase.

What Our Warranty Covers

Your Trémont watch is covered for 1 year against:

  • Defects in materials (e.g., case, dial, hands, strap hardware).
  • Defects in workmanship affecting the proper functioning of the movement.

Should a covered issue arise within this period, Trémont will repair your watch at no cost. If a repair is not possible, we may, at our discretion, replace the watch with the same model or a comparable alternative.

What Our Warranty Does Not Cover

The warranty does not apply to:

  • Normal wear and tear (scratches, ageing of leather straps, fading of plating, etc.).
  • Water damage caused by exposure beyond the stated 3 ATM (30 metres) water resistance.
  • Accidental damage, misuse, neglect, or improper handling.
  • Batteries, straps, and buckles (which are considered consumable parts).
  • Repairs or modifications performed by any party other than Trémont or an authorised service centre.

Warranty Claim Process

  1. Contact Us – Please email our customer service team at info@tremontofficial.com with proof of purchase, a description of the fault, and clear photos if possible.
  2. Assessment – We will assess your claim and provide instructions for returning the watch if necessary.
  3. Repair or Replacement – If the fault is covered under warranty, we will repair or replace the watch and return it to you at no cost.

Additional Notes

  • This warranty is valid only for watches purchased directly from Trémont or authorised retail partners.
  • The warranty is non-transferable and applies only to the original purchaser.
  • The warranty is in addition to your statutory rights under consumer law.

A Trémont timepiece is designed to be cherished for years to come. We are committed to ensuring your watch continues to embody the elegance and reliability it was created with. If you have any questions regarding your warranty or require service, our customer service team is here to assist.